Return to Website Homepage or go to Contents Page

canada_md_wht.gif (8693 bytes)

Susan & Claude's
FLH Survey
Results Page

manatoba_md_wht.gif (6783 bytes)

For those readers wondering about the Canadian flag and Manitoba flag appearing on this page, it's quite simple.  The idea for the FLH survey concept came from Susan & Claude Caron - two of Canada's finest residents and founding members of Electra Glide Egroup.  With Electra Glide Down Under taking on more of an international theme in the past four years, it's only fitting we give credit where it's due.  The website is managed from Australia so it's theme will always remain heavily steeped in Aussie culture.  Elle MacPherson, Sydney (October 2004)

To all Harley-Davidson FLH owner/riders out there, here are the results after the first one hundred responses from our Survey Page (a further one hundred responses still being processed).   One vital aspect of our survey is to get certain information out there to FLH owner/riders so we can help each other.  I think the following issues are important for on-going publication:

Which country do you live in?
Country Responses
USA 70%
Australia 21%
Canada 4%
England 2%
Norway 1%
Scotland 1%
Singapore 1%

How many months per annum do you ride?
Maximum period - 12 months (most of the Australian responses reflected this due to mild winter conditions).
Minimum period - approximately 4.5 months (Manitoba, Canada).
Mean period - approximately 10 months (on worldwide basis).

What model of Harley-Davidson FLH tourer do you own?
Model Responses
Electra Glide Ultra Classic 34%
Electra Glide Classic 22%
Electra Glide Standard 21%
Electra Glide 9%
Road King 7%
Road King Classic 3%
Road Glide 3%
Tour Glide 1%

What year was your bike manufactured?
Year Responses
Pre 1980 7.5%
1980 to 1989 5.0%
1990 to 1994 5.0%
1995 to 1999 45.0%
2000 and after 37.5%

 

Did you buy your bike new or second hand?
Purchased new 67%
Purchased second-hand 33%

How long have you owned your bike?
The average period of ownership for current bike is 2.6 years, with one owner still riding his 1978 Electra Glide Classic since buying it new.

Is your current bike your first H-D?
I'm happy to say that 60% of respondents say they own/ride their first Harley-Davidson (which tends to indicate a gravitation from an alternate brand).  The remaining 40% are people who've come back to buy their favourite brand once again.

How many other H-Ds have you owned?
Of those who've returned to buy a Harley, the statistics show they've owned an average of one other machine.   Of course, the numbers do vary - with one respondent having owned five H-D's before this current one.

How far have you ridden since buying your bike (miles or kilometres)?
From the 100 responses to date we had 98 people who entered a figure for distance travelled since buying their bike - with a total figure of 3.4 million kilometres (2.12 million miles).  That calculates to an average of 34,748km (21,596 miles) since buying their bikes.

This is no doubt an incorrect statistic as the total figures were bolstered by a 230,000 mile owner in the northern hemisphere and a 230,000km rider in Australia.  If we make a correction for these riders it returns an average of 29,221 kilometres (18,161 miles) for the rest of us.

One statistic I found interesting was looking at total distance travelled by each rider, introducing the time period that people had owned their bikes, then considered the number of months throughout the year we could ride due to geographical and climatic conditions.  The riders in the cold ravaged northern hemisphere average 991 miles (1,595km) per month, whereas we in sunny Australia average 868 miles (1,397km) per month.  Obviously, when the weather is suitable, they make the most of it and ride as much as they can.

What engine type do you have?
Shovel 10.0%
Evo 37.5%
TC88 52.5%

 

What engine oil do you use?

1

Harley-Davidson Recommended

63.0%

2

Mobil 1 V-Twin 20W-50 Synthetic

12.3%

3

Amsoil V-Twin 20W-50 Synthetic

4.1%

4

Mobil 1 15W-50

2.7%

5

Penrite

2.7%

6

Redline

2.7%

7

50 Weight

1.4%

8

Bel-Ray

1.4%

9

Castrol Synthetic Blend

1.4%

10

Harley-Davidson 10W-40

1.4%

11

Penrite HPR Premium Diesel

1.4%

12

Pensoil 50

1.4%

13

Quaker State SAE50 Racing Oil

1.4%

14

Rev Tech

1.4%

15

Shell Aviation 50

1.4%

 

What primary chaincase oil do you use?

1

Harley-Davidson Recommended

76.7%

2

Mobil 1 MX4T 10W-40

4.1%

3

Redline

4.1%

4

Castrol MTX 75W-80

2.7%

5

Penrite HPR 30

2.7%

6

Rev Tech

2.7%

7

10W-30 Engine Oil

1.4%

8

Amsoil 10W-40

1.4%

9

Quaker State SAE50 Racing Oil

1.4%

10

SAE 30

1.4%

11

Spectro

1.4%

 

What transmission oil do you use?

1

Harley-Davidson Recommended

74.0%

2

Mobil 1 75W-90 Synthetic Gear Lube

6.8%

3

Redline Synthetic

5.5%

4

Rev Tech

2.7%

5

Accell

1.4%

6

Amsoil 75W-90

1.4%

7

Castrol

1.4%

8

Generic 85W-130

1.4%

9

Harley-Davidson 60W

1.4%

10

Penrite

1.4%

11

SAE 50

1.4%

12

Valvoline Gear Oil 80W-90

1.4%

 

What type of spark plugs do you use?
I use Harley- Davidson recommended:
85%
Alternatives: Accell
Autolite
Bosch
Champion
Harley-Davidson Gold
What type of air filter do you use?
I use Harley- Davidson recommended:
75%
Alternatives: Anything non Harley-Davidson
Accell
K&N
S&S
Screamin' Eagle
What type of oil filter do you use?
I use Harley- Davidson recommended:
92.5%
Alternatives: Anything non Harley-Davidson
Fleet Guard
Perf-Form
What type of brake pads do you use?
I use Harley- Davidson recommended:
82.5%
Alternatives: Bendix
BMC
EBC
Ferodo
PM
SBS
What type of brake fluid do you use?
I use Harley- Davidson recommended:
82.5%
Alternatives: Bel-Ray
Castrol
Napa
Shell
Yamaha

Which type of fuel do you normally use?
Fuel type Responses
Leaded fuel (Super) 3.6%
Regular Unleaded 17.8%
Premium Unleaded 78.6%

What brand/model of front tyre do you have fitted?
The most popular choice of front tyre for your FLH based touring Harleys seems to be those decribed as Dunlop, Dunlop 402 or Dunlop OEM; these accounting for 75.3% of responses.  The second most popular choice would have to be the various Metzeler models totalling 9.6% of responses   Other choices of front tyre comprised models/brands described as:

1

Dunlop D402 (OEM)

75.3%

2

Avon

8.2%

3

Metzeler ME88

6.8%

4

Maxi

2.7%

5

Continental

1.4%

6

Dunlop Elite

1.4%

7

Firestone VT01

1.4%

8

Metzeler Marathon

1.4%

9

Metzeler ML2

1.4%

What brand/model of rear tyre do you have fitted?
The most popular choice of rear tyre seems to be those decribed as Dunlop, Dunlop 402 or Dunlop OEM; these accounting for 71.2% of responses.  The second most popular choice again would have to be the various Metzeler models totalling 9.5% of responses   Other choices of rear tyre comprised models/brands described as:

1

Dunlop D402 (OEM)

71.2%

2

Avon

6.8%

3

Metzeler ME88

6.8%

4

Continental

2.7%

5

Maxi

2.7%

6

Metzeler ML2

2.7%

7

Ching Shen

1.4%

8

Dunlop Cruise Max

1.4%

9

Dunlop Elite

1.4%

10

Firestone VT01

1.4%

11

Michelin Dual Compound

1.4%

 

Tyre and Air Suspension Pressures (averages from responses).
Component Front Rear
Tyre pressure - riding solo 36 38
Tyre pressure - with passenger/load 36 39
Air suspension - riding solo 10 12
Air suspension - with passenger/load 11 14

Have you ever had any problems with particular consumables?

Would you recommend any particular parts/accessories?

Would you advise against any particular parts/accessories?

How is your servicing conducted?
Method Responses
Completely by dealer or workshop 28.8%
Combination of self servicing and dealer/workshop 44.0%
All servicing done by myself 27.2%

Discussion - wet weather gear?

Discussion - electric riding apparel?

What do you like most about your H-D tourer?

ISSUE RAISED

RESPONSES

General - feel of the ride (including handling characteristics)

11

General - look and styling of bike

11

Engine - exhaust sound

10

I like everything about my Harley-Davidson FLH model

8

General - reliability and longevity of machine

8

Comfort - smoothness of ride

7

Comfort - touring capability and luggage space

7

Comfort - air suspension

5

Comfort - cruise control

4

Comfort - ergonomics

4

Comfort - sound system (plus intercom where fitted)

4

General - nostalgic appeal (history of the Harley-Davidson)

4

General - resale value remains stable

4

Comfort - fairing and windshield

3

Engine - feel of engine (power and torque)

3

General - simplicity of bike

3

Maintenance - ease of maintenance

3

Dealer network - factory support

2

General - status of owning a Harley-Davidson

2

Maintenance - parts availability

2

Camaraderie of being a Harley-Davidson owner

1

Dealer network - accessories available

1

General - quality of construction

1

General - value for money

1

Maintenance - parts interchangeability between models

1

TOTAL NUMBER OF RESPONSES

110

 

What do you like least about your H-D tourer?

ISSUE RAISED

RESPONSES

Dealer network - high cost of bike (incl. above recommended prices by dealers)

7

Exhaust system - rear header pipe & bracket (on late Evo models)

5

General - weight of machine

4

Can't comment here, I love everything about my Harley-Davidson FLH model

4

Brakes - poor braking

3

Comfort lacking - ergonomics (leg room, handlebars, seating position etc)

3

Dealer network - waiting period for new bike

3

Fuel - better economy needed

3

Fuel - poor fuel capacity

3

Instruments - fogging on Electra Glides

3

Maintenance - prices charged for parts

3

Seat - quality of finish on factory seat

3

Dealer network - poor local dealer

2

Engine - more power and torque needed from motor

2

Engine - oil leaks

2

Engine - unreliable

2

General - lack of centre stand

2

General - limited colour choices

2

Maintenance - Harley-Davidsons are service intensive

2

Maintenance - not easy to maintain

2

Seat - lower height needed

2

Transmission - would like more than 5-speed (needs six gears at least)

2

Electrics - unreliable

1

Engine - noisy mechanically

1

Engine - not water-cooled

1

Engine - vibration

1

Exhaust system - dual system not necessary

1

Exhaust system - position of crossover pipe uncomfortable for passenger

1

Sound system - better speakers needed

1

Sound system - needs to include a CD player

1

Suspension - poor design or construction

1

Transmission - automatic transmission not available

1

Transmission - poor design or construction

1

Transmission - rear shaft drive not available

1

TOTAL NUMBER OF RESPONSES

75

Legal Disclaimer
All comments or opinions expressed above, including those recommending or advising against the purchase and/or use of any commercially available brand, model or item, are not necessarily those of the managers, authors or designers of this website.  The comments are those returned from an anonymous survey conducted over a period of two years (2002 and 2003).  All survey results are available for the perusal of any bona-fide legal representatives of any manufacturer, importer, distributor or retailer if the authenticity or accuracy of such results are ever questioned.